User involvement / Customer participation and engagement

The momentum for personalisation and partnership working is rapidly developing; users are becoming more involved in all aspects of service provision and delivery, policy making and standardisation and professional training.

User Involvement/customer participation and engagement within any Organisation ensures that people using your services are included and involved in the day to day operations and decision making of the Organisation.

Inclusion Plus provides the knowledge, training and information required for your Organisation to enable staff, volunteers and all stakeholders to take seriously the importance of User involvement and  customer participation and engagement.

Inclusion Plus can provide information and training in the following areas:

•    Service user involvement/customer participation and engagement.
•    Peer reviewing and peer auditing.
•    Peer reviewer questions.
•    Peer reviewer skills and knowledge base requirements.
•    How to involve service users or have customers participate in the day to day running of your organisation, including recruitment, policies and procedures standardisation, investigations and complaints.
•    Barriers to meaningful service user involvement or customer participation and engagement.
•    Different ways to consult with service users and customers.
•    How to set up a service user/customer participation and engagement groups, encompassing; reimbursement of costs, frequency of meetings, formats of meeting, total costs of setting up a group, ensuring the group remains an established and well used resource within your organisation and how to continually embrace partnership working with users/customers.
•    The development of a service user/customer strategy or service user plan.
•    How to access hard to engage with service users and get them involved.

This process, model and training can be used by most organisations that provide and deliver services e.g., Health and Social Care, housing, accommodation, retail and hospitality. Inclusion Plus will be happy to outline and discuss exactly what you pay for with a detailed briefing paper of this service and breakdown of costs on enquiry.

Contact Inclusion Plus today:

* tel: 0845-956-9704
* fax 0845-956-9705
* mob: 07849602730
* e-mail: click here
* opportunities: click here

Margaret Rowlands MCMI, CSS, DMS, MSc

* Member of chartered Management institute
* Certificate in Social services
* Member of BASW (British Association of Social workers)
* Diploma in Management
* Master of science in Management studies
* Member of National Association Of Adult Placements
* Registered with General Social Care Council number 1062889