Why Us?

Inclusion Plus takes seriously the importance of User Involvement/customer engagement and participation. We understand the momentum for personalisation and partnership working is increasing and users are becoming more involved in all aspects of service provision and delivery, policy making, standardisation and professional training.

User Involvement/customer participation within any organisation ensures that people using services are included and involved in the day to day operations and decision making of the organisation.

Inclusion Plus provides the knowledge, training and information required for your Organisation to enable staff, volunteers and all stakeholders to take seriously the importance of full user participation and engagement.

A successful service provider knows it is essential, that the people who use their service are the ones who  know exactly what they need, what works well for them and what improvements may need to be made. It is seen as best practice to ensure that people using your services become involved and participate in any decisions, on how the organisation is run and how the services are developed and delivered. This may be challenging at times, but Inclusion Plus have innovative ideas to improve the quality of life for the people using your service, through development activities and through increased opportunities for involvement in how your services are delivered and managed. Inclusion Plus can provide support, information and advice on all aspects of user involvement/customer participation and engagement.

Once total inclusion/participation and engagement has been achieved, it enables all stakeholders to have a genuine influence on the services they receive, which leads to an enhanced, effective provision of service and helps to reach any key performance indicators which have been set, either externally or internally.

In addition to the general management consultancy shown on our home page, Inclusion Plus specialise in;
  • User involvement/customer participation and engagement
  • Policies and procedures standardisation and development
  • Independent investigations
  • Kinship networks.

Please view our services page for more information.

All of the services provided by Inclusion Plus ensure consultation and participation from the people who use your service, encompassing all confidentiality policies.

All processes and models can be used by most organisations that provide and deliver all types of service e.g., Health and Social Care, housing, accommodation, retail and hospitality.


Contact Inclusion Plus today:


* tel: 0845-956-9704
* fax 0845-956-9705
* mob: 07849602730
* e-mail: click here
* opportunities: click here

Margaret Rowlands MCMI, CSS, DMS, MSc

* Member of chartered Management institute
* Certificate in Social services
* Member of BASW (British Association of Social workers)
* Diploma in Management
* Master of science in Management studies
* Member of National Association Of Adult Placements
* Registered with General Social Care Council number 1062889